Postage and Delivery Information

As we are a family business everyone gets involved with processing the orders!

We post out all orders second class post, if you wish to pay for a quicker delivery or signed for please contact us direct to arrange this. We are based in the UK and all goods are sent via Royal Mail or by courier post. We cannot be held responsible for any items lost in the post after it has left us. We do not refund any returns postage should you change your mind about a product. We do however refund if the mistake has been ours!!

All orders are sent out in strong plastic envelopes, these can be re-used. Where possible we use re-cycled paper and packing. We are investigating the possibility of re-cycled plastic envelopes.

We try to keep our postal charges as fair as possible, and would like to point out that due to the sheer volume of orders its not possible to weigh each one and apply single postage amounts.

It has been decided that we will no longer agree to instructing the post office or courier to leave parcels in gardens, bins, play houses etc we have experienced a number of parcels that 'have failed to arrive' whilst we wish to accomodate our customers we feel we can no longer afford to replace 'lost parcels' - we advise that you arrange for a neighbour to take delivery, or have them delivered to a family member or your work place if possible.

Lost or Late Parcels

Should you experience a parcel that appears to have taken longer than expected, it could be that the postman has tried and failed to deliver to you, the postie is supposed to leave you a card telling you when and what time he tried and where your parcel is, of course they sometimes forget. It's worth contacting us in the first instance to be sure it has been despatched, or contacting your local sorting office in case they are holding the parcel there. Parcels cannot be traced under normal circumstances until it has been missing for 15 working days (yes we know they say 5-7 working days for delivery!!) please note that we cannot be responsible if you request your order left somewhere other than via the normal channels, if you wish us to leave it by a dustbin/shed etc we can ask the postal service to do this but please be aware it is done at your own risk. Please remember if you ask for a certain delivery date we will do our best to achieve this but the postal service is faliable. We cannot ask for a re-delivery this must be done by you, and any additional costs incurred at entirely down to yourselves.

If you fail to collect a parcel from the post office, even after they have left cards and reminders they will be returned to us. We will issue a refund minus the postage amount, if you wish to have the order resent you must re-order vis the site and pay postage again.

Please check our clearance sale, many cheap cloth nappies and accessories. Discounts on tots bots, popolino nappies (motherease/one lifestyle) minki nappies and more.